Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
Last updated: January 5, 2026
This Privacy Policy describes how Madyo ("we," "our," or "us") collects, uses, and protects your information when you use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account or register for our services
- Contact us through our website or support channels
- Subscribe to our newsletter or marketing communications
- Participate in surveys, contests, or promotions
- Use our mobile applications or web services
Automatically Collected Information
When you access our services, we may automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Location information (with your consent)
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for various purposes:
Service Provision
- • Provide and maintain our services
- • Process transactions and orders
- • Authenticate users and prevent fraud
- • Provide customer support
Communication
- • Send service-related notifications
- • Respond to inquiries and requests
- • Send marketing communications (with consent)
- • Provide updates and announcements
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
We may share information with:
- Service Providers: Third-party companies that help us operate our business
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
Data encrypted in transit and at rest
Access Control
Restricted access to authorized personnel
Monitoring
Continuous security monitoring
Your Rights
You have certain rights regarding your personal information, including:
Access and Portability
Request access to your personal data and receive a copy in a structured format
Correction
Request correction of inaccurate or incomplete personal information
Deletion
Request deletion of your personal information (subject to legal requirements)
Opt-out
Unsubscribe from marketing communications at any time
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@madyo.mw
Address: Lilongwe, Malawi
Phone: +265 XXX XXXX